Making The Vehicle Handover A Memorable Experience For Your Customers
PAR002_123 • May 28, 2020
Bringing the Peak-End Value to your customers
How the experience ends matters and it matters disproportionately. The most important thing to remember is the peak end rule- the strongest impact is often at the end of the experience .
The peak-end rule suggests people judge an experience based on its highest point and what occurs at the end rather than viewing it as a whole. Retailers could benefit from making the vehicle handover as special and memorable as possible to maximise the chances of leaving the customer with a highly favourable impression.
All our Bouquets are handmade giving you that personal touch.Our flowers are seasonal and suit the time of the year beautifully.

If customer satisfaction is a short-term win, customer loyalty is the long-term goal. Loyal customers will spend more with your company over their lifetime. They will recommend you to family and friends. Word of mouth is the best form of advertising and the most cost effective. A simple way to say thank you for your custom and enhance the peak end value is To Say It with Flowers. Flowers will transcend all customers. Men think they are great, they can give them to their partners, wife’s, girlfriends, even good old mum, which involves them in the process of buying the car. Female buyers just love them, at Handover flowers we find a gift not associated with cars is more personal. Saying it with flowers gives you a cost-effective personal touch that builds your reputation as a company that cares.