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If customer satisfaction is a short-term win, customer loyalty is the long-term goal. Loyal customers will spend more with your company over their lifetime. They will recommend you to family and friends. Word of mouth is the best form of advertising and the most cost effective. A simple way to say thank you for your custom and enhance the peak end value is To Say It with Flowers. Flowers will transcend all customers. Men think they are great, they can give them to their partners, wife’s, girlfriends, even good old mum, which involves them in the process of buying the car. Female buyers just love them, at Handover flowers we find a gift not associated with cars is more personal. Saying it with flowers gives you a cost-effective personal touch that builds your reputation as a company that cares.